Find answers to our most frequently asked questions below.

Got more questions? Please contact us via email or DM on Instagram. We aim to respond within 48 hours.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you’ll receive tracking details via email.

CAN I AMEND OR CANCEL AN ORDER?

Once an order has been placed, we’re unable to make changes or cancellations.

If you no longer wish to keep your order once it arrives, you're welcome to return it through our returns portal. We’ll be happy to assist you with the process.

WHAT ARE YOUR DELIVERY METHODS?

We currently offer 48-hour shipping via Royal Mail, with full tracking provided.

You'll receive your tracking information once your order has been dispatched.

DO YOU OFFER INTERNATIONAL SHIPPING?

Unfortunately, we do not currently offer international shipping.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit and debit cards, and also offer Clearpay as a payment option.

WHAT IS YOUR RETURN POLICY?

You have 14 days to return any unwanted items. You can view our full returns policy here.

HOW CAN I CONTACT RAAE?

Feel free to email us at info@yourbrand.com or send us a DM on Instagram at @raaeuk. We aim to respond within 48 hours!