Cancellation policy
At Raae, we strive to provide a seamless shopping experience. Our Purchase options and Cancellation Policy is designed to ensure clarity and ease when making purchases.
1. Purchase Options
We accept major credit and debit cards, Clear Pay, and Raae gift cards for your convenience. Please ensure that the billing details provided are accurate to avoid any delays or issues with your order processing.
2. Order Confirmation and Processing
Once you’ve placed an order, you will receive an Order Confirmation email with the details of your purchase. Please review the order carefully to ensure that all information is correct.
- Processing Time: All orders are processed during business days (Monday to Friday). If your order is placed on the weekend or a public holiday, it will be processed the following business day.
- Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation email with tracking information.
If there are any issues with your payment or order details, you will be contacted via the email provided during checkout.
3. Modifying Your Order / Cancellation Policy
Once an order is placed with Raae, it cannot be modified or cancelled. Please review your order carefully before confirming your purchase.
If you need assistance after ordering, contact our customer service team. Once shipped, orders are subject to our Return and Refund Policy.
4. Contact Us
For any questions related to orders please contact our customer service team.
If you would like to return an order, please follow the Return and Refund Policy.